Refund policy

Return and Refund Policy:

At Serenity Strands, we want you to love your purchase! If you're not completely satisfied, we accept returns and offer refunds within 30 days of your purchase date.

Return Requirements:

• Items must be unused and in their original packaging.
• To initiate a return, please contact us at hello@serenity-strands.com .
• The customer is responsible for return shipping costs, unless the product is defective or damaged.

Refund Process:

• Once we receive the returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days.

Terms and Conditions: By purchasing from Serenity Strands, you agree to our terms and conditions, which include our commitment to high-quality products, secure payment processing, and your right to return eligible products within the specified time frame.

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